Terms and Conditions for Aptiun Website and Services

Terms and Conditions

1. Company Identification

Aptiun is a brand of Afaq Digital Solutions Information Technology Company, a company registered in the Kingdom of Saudi Arabia, and is referred to in these Terms as “Aptiun,” “the Company,” “we,” “us,” or “our.”

These Terms and Conditions govern your use of Aptiun’s website, including its pages, content, contact forms, informational materials, and electronic services, collectively referred to as the “Website.”

By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue your use of the Website.

2. Scope of the Website

The Website is intended to provide information about Aptiun, its services, and its technology solutions, which may include, without limitation:

• Software and digital platform development.
• Web and mobile application development.
• Artificial intelligence and automation solutions.
• Enterprise resource planning systems.
• Cybersecurity services.
• Cloud solutions and technology infrastructure.
• Consulting and digital transformation services.
• Technology platforms and products operated by Aptiun.

The content published on the Website does not constitute a binding contractual offer unless expressly stated otherwise in a quotation, agreement, or written contract approved by the Company.

3. Eligibility to Use the Website

By using the Website, you confirm that you have the legal capacity required to access and use it, and that any information you provide through contact forms or service requests is accurate, complete, and up to date.

Where you use the Website on behalf of a company or another organization, you confirm that you have the authority to represent and bind that entity to these Terms.

4. Acceptable Use

You must use the Website only for lawful purposes and in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

You must not use the Website to:

• Attempt to gain unauthorized access to the Website, its servers, systems, or networks.
• Disrupt, damage, or interfere with the Website’s performance, integrity, or availability.
• Upload, transmit, or distribute malicious software, viruses, or harmful code.
• Collect user data or Website content through automated or unauthorized means.
• Impersonate any person or organization.
• Engage in fraudulent, illegal, or unauthorized activities.
• Infringe the intellectual property or privacy rights of the Company or any third party.
• Reuse Website content for commercial purposes without prior written approval.
• Test, bypass, or compromise the Website’s security controls.

Aptiun may restrict, suspend, or terminate access to the Website where misuse or a violation of these Terms is suspected.

5. Service Requests and Contracting

The Website allows users to learn about Aptiun’s services and submit contact requests, meeting requests, or requests for quotations.

Submitting a contact form, quotation request, or meeting request does not constitute final acceptance by the Company and does not create a binding contractual relationship.

A contractual relationship is established only after the approval of a written document, including, for example:

• A quotation.
• A service agreement.
• A project contract.
• A purchase order.
• A subscription or licensing agreement.
• An approved scope of work.

Each project or service is governed by its specific contractual documents, including the scope of work, pricing, payment terms, delivery period, service levels, technical support, warranty, and termination conditions.

6. Pricing and Payments

Any prices or estimates displayed on the Website, where applicable, are not final or binding unless formally approved by Aptiun.

Pricing, payment terms, taxes, fees, and due dates are determined in the relevant quotation, contract, or purchase order.

Prices may vary depending on factors including:

• Project scope.
• Number of users or licenses.
• Customization and integration requirements.
• Subscription or licensing period.
• Support and maintenance services.
• Hosting and infrastructure requirements.
• Third-party services.

Prices do not include third-party fees or services unless expressly stated in the relevant contractual document.

7. Third-Party Services

Some Aptiun solutions may depend on services or technologies provided by third parties, including:

• Cloud hosting and infrastructure services.
• SMS and email services.
• Mapping and location services.
• Payment gateways.
• Notification services.
• Software licenses.
• Application programming interfaces.
• Artificial intelligence services.

These services are subject to the terms, policies, availability, and pricing of their respective providers and may change or be discontinued without Aptiun’s direct control.

Aptiun is not responsible for failures, changes, or interruptions caused directly by third-party providers. However, Aptiun will use reasonable efforts to address their impact in accordance with the applicable contract or service level agreement.

8. Intellectual Property Rights

All intellectual property rights relating to the Website and its content are owned by, or licensed to, Aptiun. This includes, without limitation:

• Trade names.
• Trademarks and logos.
• Texts and articles.
• Images and graphics.
• Designs and user interfaces.
• Videos and marketing materials.
• Software and source code.
• Databases.
• Digital products and platforms.
• Documents, templates, and presentations.

No part of the Website may be copied, modified, republished, distributed, sold, or commercially exploited without Aptiun’s prior written approval, except for personal, non-commercial use permitted by law.

Use of the Website does not grant any implied license to use the Company’s trademarks, software, or proprietary content.

9. Trademarks

The name Aptiun, its logo, visual identity, and the names of its products and platforms are trademarks owned by or lawfully used by Afaq Digital Solutions Information Technology Company.

These trademarks may not be used in any manner that suggests a relationship, partnership, endorsement, authorization, or official representation without the Company’s prior written approval.

Any third-party trademarks appearing on the Website remain the property of their respective owners.

10. Content and Accuracy

Aptiun seeks to provide accurate and updated information. However, some information may change from time to time due to service development, product updates, or changes in technical or regulatory requirements.

The Company does not guarantee that all Website content will always be error-free or continuously available.

Aptiun may modify, update, suspend, or remove any content, service, or part of the Website without prior notice where it considers such action appropriate.

11. Warranties

The Website and its content are provided on an “as is” and “as available” basis, to the extent permitted by applicable law.

Aptiun does not guarantee:

• Uninterrupted operation of the Website.
• The complete absence of technical errors.
• Compatibility with all devices or systems.
• That the Website content will meet a particular business or technical purpose.
• The continued availability of any particular feature or content.

This section does not affect any warranties or obligations expressly agreed in a separate contract or service agreement.

12. Limitation of Liability

To the extent permitted by applicable law, Aptiun shall not be liable for any indirect, incidental, special, or consequential loss arising from:

• Use of, or inability to use, the Website.
• Reliance on Website content when making business, legal, or technical decisions.
• Website interruptions or failures beyond the Company’s reasonable control.
• Third-party websites or services.
• Indirect loss of data, profits, revenue, or business opportunities.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under the laws of the Kingdom of Saudi Arabia.

13. External Links

The Website may contain links to websites or platforms operated by third parties.

These links are provided for informational purposes or convenience only. Their inclusion does not mean that Aptiun endorses their content, products, or services.

Accessing third-party websites is at the user’s own risk and is subject to the terms and privacy policies of those websites.

14. Data Protection and Privacy

Aptiun may collect certain personal data when you use the Website or contact the Company, including your name, phone number, email address, organization, job title, and information relating to your service request.

Personal data is processed in accordance with the Privacy Policy published on the Website and the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law and its implementing regulations.

Aptiun applies reasonable administrative, organizational, and technical measures to protect personal data against unauthorized access, use, disclosure, alteration, or loss.

The Privacy Policy forms an integral part of these Terms.

15. Cookies

The Website may use cookies and similar technologies to improve the user experience, measure performance, analyze Website usage, and remember certain preferences.

Users may control cookies through their browser settings. However, disabling certain cookies may affect the operation or availability of some Website features.

16. Electronic Communications

When you provide your contact information through the Website, you consent to receiving communications related to your request or the services in which you have expressed an interest.

Aptiun will not use your information for marketing communications except in accordance with applicable laws and required consents.

You may unsubscribe from marketing communications at any time using the method provided in the relevant message or by contacting the Company.

17. Confidential Information

Users should not submit highly sensitive information, trade secrets, login credentials, or financial information through the Website’s general contact forms unless specifically requested through a secure and approved channel.

Information submitted through general contact forms will not be treated as contractually confidential unless a non-disclosure agreement or other written agreement provides otherwise.

18. Cybersecurity

Aptiun applies appropriate measures to help protect the Website. However, no electronic system or transmission method can be guaranteed to be completely secure.

Users must notify the Company if they identify a vulnerability or suspicious activity and must not exploit, publish, or share such vulnerability or activity with third parties.

Security reports should be submitted through the Company’s designated official communication channels.

19. Force Majeure

Aptiun shall not be liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including:

• Natural disasters.
• Fires and floods.
• Wars and civil disturbances.
• Government decisions or restrictions.
• Power or telecommunications failures.
• Data center outages.
• Large-scale cyberattacks.
• Failures of infrastructure providers.
• Epidemics or public emergencies.

This is subject to any specific provisions agreed in the relevant service contract.

20. Suspension or Termination

Aptiun may suspend, restrict, or terminate a user’s access to the Website where:

• These Terms are violated.
• The Website is used unlawfully.
• There is an attempt to harm the Website or its systems.
• The rights of the Company or a third party are infringed.
• Security or regulatory requirements make such action necessary.

Termination does not affect any rights or obligations that arose before the termination date.

21. Changes to These Terms

Aptiun may amend these Terms from time to time to reflect legal, regulatory, operational, or technical changes.

The updated version will be published on this page together with the revised “Last Updated” date. Changes become effective from the date of publication unless stated otherwise.

Continued use of the Website after the publication of updated Terms constitutes acceptance of the revised version.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

The affected provision shall be interpreted or modified only to the extent necessary to make it enforceable while preserving its intended legal purpose.

23. No Waiver

Aptiun’s failure or delay in exercising any right under these Terms does not constitute a waiver of that right.

Any waiver must be made in writing and approved by an authorized representative of the Company.

24. Entire Agreement

These Terms, together with the Privacy Policy and any other policies published on the Website, govern the use of the Website.

Services, projects, licenses, and subscriptions are governed by separate contracts, quotations, purchase orders, or agreements entered into between Aptiun and the relevant client.

Where there is any conflict between these Terms and a written contract, the written contract shall prevail in relation to the relevant service or project.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including the laws relating to electronic commerce, contracts, civil transactions, and personal data protection, where applicable.

26. Dispute Resolution and Jurisdiction

The parties shall first attempt to resolve any dispute relating to the use of the Website amicably within a reasonable period.

Where an amicable settlement cannot be reached, the dispute shall be referred to the competent courts of the Kingdom of Saudi Arabia, unless a separate written contract provides for a different dispute resolution mechanism.

27. Contact Us

For any questions regarding these Terms or the Website, please contact Aptiun using the following details:

Brand Name: Aptiun
Legal Entity: Afaq Digital Solutions Information Technology Company
Country: Kingdom of Saudi Arabia
Email: hello@aptiun.com
Website: www.aptiun.com

Last Updated: August 2026